FAQ

No, there is always a free choice of seating/standing places. Seating is not guaranteed.

The Théâtre Antique’s doors open every evening 2 hours before the begining of the concert.

Concerts will not be cancelled because of weather conditions. Gear up!

Picnics and reusable water bottles are allowed at the festival. Sorting bins will be made available at all the venues for the disposal of waste. Free water fountains will be made available at the Théâtre Antique and Jardin de Cybèle. Please note that cups other than those provided at the festival will not be accepted.

See the list of items prohibited at Jazz à Vienne

Yes, our ticket checking system can read tickets on smartphones. If you have a damaged screen, please consider printing your ticket instead.

As long as a concert has not sold-out, tickets will be on sale at jazzavienne.com and on-site at the counter on Rue des Célestes, until 10 pm.

Please make sure your tickets are not in amongst your junk mail (in your spam folder). Otherwise, please reach out to us at billetterie@jazzavienne.com to refine the search.

Send your request to billetterie@jazzavienne.com and please provide the following details: your first and last names, as well as the date and contents of your order. An invoice will be sent to you by email. Please note that invoices can only be made out in the name of the purchaser. 

The right of withdrawal applicable to mail order sales does not apply to dated products (Article L 121-20-4 of the French Consumer Code)

The tickets are indeed nominative but the identity of their bearer is only checked in cases of suspected fraud (resale). Therefore, tickets may be gifted to friends or family.

At your own risk! If there are still tickets for sale on other websites, this means that they are unofficial resale platforms (e.g., Viagogo, Ticketbis, Ebay, Le Bon Coin). There is no guarantee these tickets will be valid. In addition, you will have no recourse if you are denied access to the theatre by the ticket system.

Ticket purchasers will be offered a deferral, refund or credit. In all cases, if ticket-holders do not hear from their point of sale, they must contact them exclusively.

If you are not yet 26 years old on the day of the concert, you can still take advantage of the reduced ticket price of €30 for 15–25-year-olds.

No, what counts is the ticket-holder’s age on the day of the concert. As such, they would require a ticket for 15–25 year-olds, which costs €30.

La présence des enfants de moins de 4 ans sur les concerts au Théâtre Antique est fortement déconseillée (sauf programme dédié). Si toutefois, vous souhaitez l’emmener, il conviendra de contacter billetterie@jazzavienne.com qui vous enverra, éventuellement, une décharge à remplir. Cette dernière dégagera l’organisateur de toute responsabilité en cas de conséquences physiques ou handicap découlant du concert.

Please note that if it is a €30 festival ticket, then only someone who is 15–25 years old may use it. Any holders of discounted tickets must be able to prove that they meet the discount criteria.

You are free to choose any evening as long as there are still tickets available. However, no changes will be permitted once you have made your order.

No, the Pack Trio (3-Night Pass) can only be purchased using a debit/credit card via our website. Chèques vacances can nonetheless be used for the purchase of individual tickets or Passes.

No, the Pack Trio (3-Night Pass) can only be purchased for €105 (i.e., 3 x €35). As such, individual, discounted tickets for 15–25-year-olds would be better suited in this case.

Yes, that is how the Jazz à Vienne Passes work! You can attend whenever you would like without letting us know beforehand (7 times with the Pass 7 soirées (7-Night Pass) and every evening with the Pass Intégral (All-In Pass)). Passes can only be used by one person at a time, but they are non-nominative. Therefore, to get the most out of them, you can share them.

There is nothing to worry about. Pass-holders are guaranteed a place at any concert of their choice, even when these are advertised as ‘fully booked’ (unless specifically stated at the time of purchase).

No, unfortunately this is not permitted. It is unfortunate about these outstanding places but Passes can only be used by one person per evening.

No, only Pass-holders who have used up all 7 of their places may benefit from this discounted price and only on one ticket per evening. Your friend

Please send your request by e-mail to the following address: contact@jazzavienne.com, so that our teams can check your lost and found.